RETURNS, REFUNDS & EXCHANGES POLICY
Last updated: October 2026
At HAS Sport (Pty) Ltd, trading as Cornilleau Table Tennis South Africa, we are committed to providing our customers with quality products and a fair and transparent returns and refund process.
This policy applies to purchases made through www.cornilleautabletennis.co.za and should be read together with our Terms & Conditions, Privacy Policy and applicable South African consumer-protection legislation.
Nothing in this policy limits or excludes any rights that you may have under the Consumer Protection Act 68 of 2008 (CPA), the Electronic Communications and Transactions Act 25 of 2002 (ECTA), the Protection of Personal Information Act 4 of 2013 (POPIA) or any other applicable law.
1. CHANGE-OF-MIND RETURNS
For qualifying online purchases, customers may exercise their statutory right to cancel a transaction within the applicable cooling-off period provided for by ECTA.
Where the statutory cooling-off right applies, the customer may return the goods without providing a reason, subject to the requirements of applicable law.
The customer is responsible for the direct cost of returning the goods, where permitted by law.
Returned goods must be returned in accordance with the applicable legal requirements and must not have been used or damaged beyond what is reasonably necessary to determine whether the goods are acceptable.
Where applicable, we reserve the right to make a reasonable deduction permitted by law for use, consumption, depletion or restoration of goods.
2. DEFECTIVE OR FAULTY PRODUCTS
If a product is defective, faulty or does not meet the requirements of the CPA, please contact us as soon as reasonably possible after discovering the problem.
We may request:
- the order or invoice number;
- photographs or videos showing the issue;
- a description of the problem;
- the product model and serial number, where applicable; and
- any other information reasonably required to assess the claim.
We will assess the product and, where appropriate, arrange for the product to be repaired, replaced or refunded in accordance with the customer's rights under applicable law.
Nothing in this policy affects the consumer's statutory rights relating to defective, unsafe or unsuitable goods.
3. GOODS DAMAGED DURING DELIVERY
Customers should inspect their goods upon delivery.
If goods appear to have been damaged during transport, please notify us as soon as reasonably possible, preferably within 48 hours of delivery, and provide photographs of:
- the product;
- the packaging;
- any visible damage; and
- the delivery label.
This allows us to investigate the matter with our delivery or logistics provider.
A failure to notify us within 48 hours does not, by itself, remove any statutory rights the customer may have under applicable South African law.
4. INCORRECT GOODS SUPPLIED
If we have supplied an incorrect product, please contact us as soon as possible.
We will arrange the appropriate remedy, which may include collection and replacement of the incorrect product or a refund, depending on the circumstances and applicable law.
Where we have supplied an incorrect product, we will bear the reasonable cost of correcting the error.
5. PRODUCTS THAT CANNOT BE RETURNED
Certain products may be subject to different return conditions because of their nature.
This may include:
- products made or ordered to a customer's specific specifications;
- personalised products;
- specially sourced or imported products ordered specifically for a customer; and
- products which, by their nature, cannot reasonably be returned.
However, these exclusions do not affect any statutory rights the customer may have in respect of defective, unsafe or incorrectly supplied goods.
Where a product is subject to special-order conditions, these will be communicated to the customer before the order is confirmed.
6. WARRANTY CLAIMS
Cornilleau products are supplied with applicable manufacturer's warranties.
A warranty claim is separate from a change-of-mind return.
Where a product develops a fault during the applicable warranty period, customers should contact us with the product details, serial number where applicable, proof of purchase and a description of the fault.
Warranty claims will be assessed in accordance with the applicable manufacturer's warranty terms and South African consumer law.
The warranty does not limit any rights that a consumer has under applicable legislation.
7. HOW TO REQUEST A RETURN
To request a return, refund or exchange, please contact us at:
Email: info@cornilleautabletennis.co.za
Please provide:
- your full name;
- order/invoice number;
- contact details;
- product concerned;
- reason for the return or nature of the problem; and
- photographs or other supporting information where relevant.
We will provide further instructions regarding the return of the product.
Please do not send products back to us without first contacting us and receiving return instructions.
8. RETURN CONDITION
Where a return is permitted, products should be returned with all original components, accessories and documentation where reasonably possible.
Customers should take reasonable care of products while they are in their possession.
Where the law permits a deduction because a product has been used, damaged, consumed or cannot be returned to saleable condition, any such deduction will be limited to the amount permitted by applicable law.
9. REFUNDS
Once a returned product has been received and assessed, we will process any applicable refund in accordance with the relevant statutory requirements.
Refunds will generally be made using the same payment method used for the original transaction, unless another method is agreed with the customer or required by law.
We will not request or retain unnecessary payment information for the purpose of processing a refund.
Where a refund is required because goods are defective, incorrect or otherwise covered by a statutory consumer remedy, the applicable legislation will determine the customer's entitlement and the treatment of any associated costs.
10. PERSONAL INFORMATION AND POPIA
When you request a return, refund, exchange or warranty assessment, we may need to collect and process personal information such as your:
- name;
- contact details;
- delivery address;
- order and invoice information;
- payment and refund information;
- communications with us; and
- information relating to the product and your return or warranty claim.
We process this information only to the extent reasonably necessary to:
- administer your return, refund, exchange or warranty claim;
- verify your purchase;
- communicate with you;
- arrange collection or delivery;
- process a refund;
- comply with legal and regulatory obligations;
- prevent fraud or misuse; and
- protect our legitimate business interests and legal rights.
We will process personal information in accordance with POPIA and our Privacy Policy.
We will take reasonable steps to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
We will not request unnecessary personal information in connection with a return or refund.
Where third-party service providers are required to process a return, delivery or payment, we may provide them with the information reasonably necessary for that purpose, subject to applicable privacy and data-protection requirements.
For further information about how we collect, use, store and protect personal information, please refer to our Privacy Policy.
11. PAYMENT INFORMATION
For online card payments, payment information is processed through our appointed payment service provider.
We do not require customers to provide their full card details to us by email when requesting a refund.
Customers should never send their full card number, CVV/security code or online banking password by email.
12. FRAUDULENT OR ABUSIVE RETURNS
We reserve the right to investigate suspected fraudulent, dishonest or abusive return or refund activity.
Any action we take will be subject to applicable South African law and will not unlawfully restrict a consumer's statutory rights.
13. OUR LEGAL RIGHTS AND YOUR CONSUMER RIGHTS
This policy is intended to explain our returns and refund process clearly. It does not exclude, restrict or waive any consumer right that cannot lawfully be excluded or waived.
Where there is any inconsistency between this policy and a mandatory provision of applicable South African legislation, the applicable legislation will prevail.
14. CONTACT US
For any return, refund, exchange or warranty enquiry, please contact:
HAS Sport (Pty) Ltd
Trading as Cornilleau Table Tennis South Africa
Email: info@cornilleautabletennis.co.za
Website: www.cornilleautabletennis.co.za
Please include your order or invoice number whenever possible so that we can assist you efficiently.